Member FAQ
Visiting the park
I’m a member. Do I need an online ticket to enter the park?
No, Members do not need online tickets for regular daytime Trek visits. You can check-in at the front gate with your Membership Card (digital copy/photo on phone is acceptable) and/or Photo identification. This includes admission for named adults as well as covered dependents/grandchildren and guests arriving with you.
Members do need to schedule a premier tour in advance as these tours are popular, and they do sell out. To schedule a premier tour, visit our Premier Tours page.
Do members receive free guest passes?
All members receive $5 off the general admission tickets for guests arriving with them for a park visit. Only the Deluxe Membership levels receive free guests on each visit. Please check your membership card for details and membership level.
Named members can check-in guests covered under their membership, and/or purchase discounted tickets at the admissions window for guests arriving with them who are not covered under the membership.
Can my nanny or guest bring my children to the Zoo without me?
Yes. Legal dependents covered on your membership, aged 3-18, will be admitted to the Park under your membership (excluding 1+1 memberships)*. However, if the nanny or guest is not listed as a named adult on your membership, they will be charged a general admission fee. Guest passes are only valid when at least one named adult on the membership is present at check-in.
*Memberships may not be used for admission during school field trips
BUYING OR RENEWING MY MEMBERSHIP
How do I purchase or renew a membership?
New memberships can be purchased online here or you can renew your membership here. You can also purchase or renew at the admissions window when you arrive for your visit.
Can I apply my paid Trek admission ticket toward an annual membership?
Yes, on the day of your visit you may apply the admission tickets purchased, for those that would have been covered under the membership, toward your membership purchase. Please bring your ticket, and order number or receipt to the admissions window staff member or call 360-832-7170.
Are there any discounts for purchasing memberships? *
Military members receive a 10% discount on membership purchases at the front gate. You must show proof of military service (military or veteran identification card, discharge papers, DD 214, or any other proof of service).
Apply admission discount: Paid admission fees can be applied toward a membership purchase. (Valid on the day of visit/receipt and valid only for the admission paid that would have been covered under the membership.) Premier Tour costs cannot be applied towards Membership purchase.
Membership renewals: Renewing members will receive special limited-time promotional codes via email for discounts on the renewal of memberships.
Wild Access: We offer discounted membership for Washington State individuals and families who are currently participating in EBT/Washington Quest or WIC nutrition assistance programs or participate in foster/kinship care. You must show current documentation and photo identification at the front gate to purchase this pass –Learn more about Wild Access requirements HERE.
*Only 1 discount per membership purchase. Discounts are not valid on prior purchases.
I purchased the membership online. When will I receive my membership card?
We do not mail membership cards. You should have received an emailed confirmation with an attached PDF of your temporary membership card. Bring this, and/or your photo identification, to the front gate to have your membership cards printed on your next visit. The PDF of your temporary member identification card can be used until you pick up your membership cards.
Who should I name as the second named adult on my membership?
The primary named adult is non-transferable. The second named adult can be anyone you choose. *If you are sharing the membership with a friend or relative, the 2nd named adults dependents/grandchildren will not be included in the number of children/grandchildren covered on the membership.
I have a nanny. What’s the best membership for me?
The Household or Deluxe Household memberships can work for you. However, the nanny must be a named adult on the membership to receive admission when bringing the children to the park without you. The nanny can be listed as the 2nd named adult on the membership or you can purchase an additional named adult for only $40 (not valid on Individual or One plus One Membership Levels).
How many children are covered under a Household or Grandparent Membership?
On a Household or Deluxe Household membership, the children covered are the legal dependents (aged 3-18) of the primary named member.
On a Grandparent or Deluxe Grandparent membership, the children covered are the grandchildren (aged 3-18) of the primary named member, up to a maximum of 5 each visit.
- If you are sharing the membership with a friend or relative, their children will not be included in the number of legal dependents/grandchildren covered on the membership.
- Children that are aged 2 and under during your membership receive free admission, and do not need to be covered under the membership.
GIFT OF MEMBERSHIP
Can I purchase a membership as a gift?
Yes. You can purchase a new or renewal membership online as a gift.
If you aren’t sure whether the gift recipient already has a membership, or you need their membership information to renew, please email us at info@nwtrek.org or call 360-832-7170 to verify.
GENERAL QUESTIONS
When does my membership expire?
The expiration date is printed on your membership card. We also include this information in our membership e-newsletter emails. Memberships expire at the end of the month one year from the date of purchase. If you are renewing an active membership, it will expire one year from current expiration date.
How can I change my address?
To update your mailing address or other contact information, please email us at info@nwtrek.org.
Can I change the name on my membership?
The primary adults name cannot be changed; however, the primary named adult can initiate changes to any other named adult on the membership. Name changes during the membership term are limited and subject to a $10 fee.
You can make changes to the 2nd or additional named adults when you renew your membership with no added fee.
*Please contact us if a name correction is needed.
How do I replace a lost membership card?
There is a $10 processing fee for a replacement membership card. You can request a replacement card at our admissions window on your next visit, or by calling us at 360-832-7170.
Can I use my membership at other zoos and aquariums?
You can use your membership for discounted admission at other **reciprocal zoos and aquariums across the country.
Northwest Trek memberships are NOT reciprocal through the AZA Reciprocity with Point Defiance Zoo & Aquarium, Seattle Aquarium or Woodland Park Zoo.
**Please see the reciprocal list linked above for added information and participating locations
I have a membership with a reciprocal zoo. Do I need to reserve advance tickets to visit?
You can check-in at our front gate with your photo ID and proof of membership/membership card to receive your discount. Reciprocal benefits are valid only for the named adults and children covered under the membership. We do not honor guest passes for reciprocal Zoo membership discounts.
- Reciprocal discounts are available at the admission window for general daytime admission only and cannot be applied to Premier Experiences or special events.
Is my membership tax-deductible?
Northwest Trek provides services in exchange for membership dues. Consequently, membership dues do not qualify as charitable contributions and are not tax-deductible. However, charitable donations to the park and/or Northwest Trek Foundation are tax-deductible.